Shipping policy

At Swaynest, we want shipping to be straightforward and transparent. This Shipping Policy explains our general shipping terms for purchases placed through Swaynest.site.

Free Worldwide Shipping

We currently provide free standard shipping worldwide on orders placed through our website.

Unless clearly indicated otherwise during checkout, there is no standard shipping charge added to qualifying orders.

Estimated Delivery Time

Our general estimated delivery timeframe is:

7–14 days

Delivery times are estimates and may vary by destination.

Factors that may affect delivery include:

Customer location
Carrier availability
Customs processing
Local postal operations
Public holidays
Severe weather
High-volume shipping periods
Transportation disruptions
Incorrect or incomplete delivery information

Although we work to provide a reliable shipping experience, delivery dates cannot always be guaranteed.

Order Processing

Orders may require processing before shipment.

During periods of unusually high order volume, holidays, product launches, or other operational circumstances, processing may take longer than usual.

When available, shipping or tracking information will be provided using the contact information associated with the order.

Shipping Destinations

Swaynest serves customers internationally.

Availability may nevertheless be limited in certain destinations due to legal restrictions, carrier limitations, sanctions, transportation disruptions, or circumstances outside our reasonable control.

If we cannot fulfill an order to the supplied destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your:

Recipient name
Street address
Apartment or unit number
City
Province/state/region
Postal or ZIP code
Country
Contact information

If you discover an error after ordering, contact support@Swaynest.site as soon as possible.

We will attempt to correct the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

Tracking

Tracking information may be supplied when available for the applicable shipment.

Tracking events are generated by carriers and may occasionally take time to appear or update. A temporary lack of tracking movement does not necessarily mean that the shipment has stopped moving.

Multiple Packages

Orders containing several products may occasionally arrive in separate packages.

When this occurs, one package may arrive before another. Separate shipment does not necessarily indicate that part of the order is missing.

If you are concerned about an incomplete delivery, contact our customer support team with your order number.

Customs and International Delivery

International orders may be subject to customs inspection and local import procedures.

Requirements vary by destination and can change over time. Customs processing can occasionally extend the delivery timeframe.

Any taxes, duties, or import-related charges will be handled according to applicable law and the information provided during checkout.

Delayed Orders

If your shipment has not arrived within the expected timeframe, please contact:

support@Swaynest.site

Include your order number so our team can review the available shipment information.

Carrier delays, customs procedures, severe weather, transportation interruptions, and other events outside our reasonable control may cause delivery to take longer than the original estimate.

Lost or Damaged Shipments

If your order arrives visibly damaged, please photograph the package and product where possible and contact us promptly.

If tracking indicates an unusual delivery problem or your package appears lost, contact us so we can review the situation and determine an appropriate next step.