Contact information

Swaynest is an online store focused on hammocks, hammock stands, hanging hardware, accessories, and practical products for creating comfortable outdoor spaces.

We believe customer support should be easy to access and straightforward. Customers may contact us regarding product information, orders, payments, shipping, delivery, returns, refunds, or other questions concerning Swaynest.site.

Business Information

Business/Store Name: Swaynest
Website: Swaynest.site

Address:
4667 Westridge Dr
Kelowna, British Columbia V1W 3A8
Canada

Telephone: +1 (403) 471-7367
Customer Support Email: support@Swaynest.site

Customer Service Inquiries

For the quickest assistance, please email support@Swaynest.site.

If your inquiry concerns an existing purchase, include your order number and the email address associated with the order whenever possible.

For product-related issues, our support team may request photographs or other reasonable information necessary to understand and resolve the matter.

Returns

Customers wishing to return a product should contact our support team before mailing anything.

Our store provides eligible customers with a 30-day return and refund period. Please consult our Return & Refund Policy for complete eligibility requirements and instructions.

Do not send unsolicited returns to our business address without first receiving return instructions.

Shipping

Swaynest offers free worldwide shipping, with a general estimated delivery timeframe of 7–14 days.

Delivery times may vary depending on destination, carrier performance, customs procedures, weather, and other circumstances.

Formal Notices

Notices or formal correspondence concerning purchases or use of Swaynest.site may be sent using the contact information above.

When contacting us electronically, retain a copy of your message and relevant order information for your records.

We value clear communication and will make reasonable efforts to address customer inquiries accurately and efficiently.