Refund policy

At Swaynest, we want customers to feel confident when shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days in accordance with the terms below.

This policy applies to purchases made directly through Swaynest.site.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the product should generally be:

In substantially the same condition in which it was received
Unused or only inspected as reasonably necessary
Complete with its original components, accessories, and included parts
Returned with original packaging when reasonably possible
Accompanied by proof of purchase or an identifiable Swaynest order

Please contact us before returning any item.

2. Starting a Return

To request a return, email:

support@Swaynest.site

Please provide:

Your full name
Order number
Product you wish to return
Reason for the return
Relevant photographs if the product arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions if the return is eligible.

Do not send products back without contacting us first. Unauthorized returns may be delayed or may not be accepted.

3. Free Returns

Swaynest offers free returns for eligible approved returns within the 30-day return period.

When an eligible return is approved, we will provide appropriate return instructions. Depending on your location and the circumstances of the return, the return procedure may vary.

Customers should follow the instructions supplied by our support team to ensure that their return is properly identified and processed.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us promptly at support@Swaynest.site.

Include your order number and clear photographs showing the issue when possible.

After reviewing the information, we may offer an appropriate resolution, which can include a replacement, refund, or another remedy available under applicable law and our policies.

5. Non-Returnable Items

Certain products may not qualify for a standard change-of-mind return where permitted by law, including:

Products showing substantial signs of use, misuse, or improper installation
Products damaged after delivery through misuse or improper handling
Items missing essential components
Products modified or altered after delivery
Gift cards, where offered
Items identified as final sale before purchase, where legally permitted

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

6. Return Inspection

After a returned product is received, it may be inspected to confirm its condition and eligibility.

If additional information is needed, our customer support team may contact you using the email address associated with your order.

Products showing damage caused by misuse, unauthorized modification, improper installation, or circumstances occurring after delivery may not qualify for a full refund unless otherwise required by law.

7. Refunds

Once an eligible return has been received and approved, we will initiate the applicable refund to the original payment method whenever possible.

Processing times vary between banks, credit card providers, and payment processors. After a refund is issued by Swaynest, additional time may therefore be required before the funds appear in your account.

Original currency conversions, foreign transaction fees, and charges imposed independently by banks or payment providers may be outside our control.

8. Exchanges

If you need a different product or variation, contact us at support@Swaynest.site.

Availability cannot be guaranteed. Depending on the circumstances, we may recommend returning the original eligible product and placing a new order.

9. Order Cancellations

We will make reasonable efforts to process your request before fulfillment begins. However, an order cannot always be cancelled after processing or shipment has started.

If cancellation is no longer possible, you may request an eligible return after receiving the order.